Privacy Policy
Last updated: January 2025
1. Information We Collect
When you use GanxTV, we collect information you provide directly to us, such as when you create an account, subscribe to a plan, or contact us for support.
- Account Information: Name, email address, phone number, and password.
- Payment Information: Billing details processed securely via Razorpay. We do not store card numbers.
- Usage Data: Content you watch, search queries, watch history, and device information.
- Device Information: IP address, device type, operating system, and browser type.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the GanxTV platform
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Personalise content recommendations
- Monitor and analyse usage patterns to improve user experience
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Firebase (authentication), Razorpay (payments), Cloudflare (streaming and hosting).
- Publishers: Content creators may receive aggregate viewership analytics, never personally identifiable information.
- Legal Requirements: When required by law or to protect our rights.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by visiting our Data Deletion page or emailing us at privacy@ganxtv.com.
5. Cookies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
6. Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, Firebase Authentication for secure login, and regular security audits.
7. Children's Privacy
GanxTV is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
9. Contact Us
If you have questions about this Privacy Policy, please contact us at: